1. I ordered my NAILBOXY. When it will be shipped?
Past boxes and Mystery boxes are shipped out within 1-5 business days.
Please refer to pre order time frames if ordering a preordered product.
You will receive your NAILBOXY approximately 2-5 business days from the time it ships (domestic). Please keep in mind that due to covid-19, carriers are still experiencing high delivery volumes and can experience delays. Contact shipping carrier directly if you need to inquire about shipping issues.
2. What if I do not like the products in my Mystery Box?
We honestly believe that you will love everything you receive, but unfortunately due to the mystery nature of these boxes- there may be items you like and some you don't or may just not need. Its your decision whether to purchase a mystery box, so please keep in mind it may be a gamble with what you may receive- the retail value of the box will always be met regardless.
3. Can I customize products in my MYSTERY NAILBOXY?
Unfortunately, we cannot. Boxes and bags are mystery items. These boxes cant be tailored to a specific customer.
4. Can I change my address?
As the purchaser, it is your responsibility to make sure the address chosen at the time of checkout is the correct address. If the wrong address is added to your order- please contact us before your order ships out so we can get it adjusted.
Packages returned or lost due to incorrect address change will NOT be refunded, a new label will need to be purchased if you wish to have your item shipped to the new address.
5. Why was I billed taxes for my NAILBOXY?
According to California law and Nevada law, we are required to charge sales tax for purchases made by California and Nevada residents.
6. Do you offer refunds?
Once your order for a mystery box or bag HAS BEEN SHIPPED we are not able to offer a refund, return, or exchange. ALL SALES ARE FINAL!
7. Do you ship internationally?
Yes, we ship internationally. You can see the estimated shipping cost at the checkout before you pay for your order.
8. My package says delivered, but I have not received it?
We offer third party package insurance with Route Protection. If you purchased Route insurance with your order, file a claim at: https://claims.route.com/ and they can assist you with a refund or a reship for your order.
If you chose not to purchase insurance for your order, Please contact the shipping courier directly regarding your order, USPS, FEDEX or UPS will be able to assist you with tracking your order or filing a claim.
USPS: 1 (800) 275-8777 https://www.usps.com/help/contact-us.htm
UPS: 1 (800) 742-5877 https://www.ups.com/us/en/help-center/contact.page
Nailboxy is not responsible for lost or stolen packages, if your products are damaged upon arrival: please contact us with photos of the damages, spills or leaks at firstname.lastname@example.org so we can assist you further with a replacement.
9. How do I use the products in my nailboxy?
For all featured companies- please visit their website or social media for product details, description and tutorials. Nailboxy also provides nail art tutorials and descriptions on our social media sites: follow us on facebook and instagram for more! Please refer to the company website for more info on their products.
**For any additional questions or concerns please email customer service:
Thank you NAILBOXY family!