NAILBOXY FAQ'S

1. I ordered my NAILBOXY. When it will be shipped?

Boxes normally ship out within 3-7 business days from the date your payment was received and tracking information is sent via email within 24-48 hours from the ship date. Past boxes are shipped out within 3-7 business days from the start date of your subscription (date of your initial purchase). You will receive your NAILBOXY approximately 2-5 business days from the time it ships (domestic).

2. I want to change my billing date. How do I do that?

If you want to receive your boxes earlier or on a specific date - log in to your account and click "manage subscriptions" to adjust your billing date.

(Manage subscriptions tab is right above you address on your orders page.)

3. I want cancel my subscription.

If you want to cancel your subscription - log in to your account and click "manage subscriptions". There you will see an option to cancel your subscription.

Once you have been billed for a new subscription activation or a subscription renews we are not able to offer a refund, return, or exchange.

4. Can I customize products in my NAILBOXY?

At this moment we do not offer this option.

5. When will I be charged for my subscription?

Same day as initial purchase was made. If you want change billing date please log in to your account and click "manage subscriptions". From there you'll be able to adjust your billing date.

(Manage subscriptions tab is right above you address on your orders page.)

6. Can I change my address?

Please log into your account and click "manage subscriptions". From there you'll be able to change your address.

ATTENTION: changing the address in your account will not change it for your recurring orders. You MUST change your address by going to "manage subscriptions" page.

Packages returned or lost due to incorrect address change will NOT be refunded.

7. I didn't get charged for NAILBOXY this month.

Please log in to your account on our website and go to "manage subscriptions" to find out what is causing the issue. Most of the time, it is due to the credit card being declined for insufficient funds or expired card info. Update your payment information and you will be charged the next day. 

(Manage subscriptions tab is right above you address on your orders page.)

8. Why was I billed taxes for my NAILBOXY?

According to California law, we are required to charge sales tax for purchases made by California residents.

9. Do you offer refunds?

Once you have been billed for a new subscription activation or a subscription renewal we are not able to offer a refund, return, or exchange.

10. Do you ship internationally?

Yes, we ship internationally. You can see the estimated shipping cost at the checkout before you pay for your order.

**For any additional questions or concerns please email customer service:
nailboxy@gmail.com
Thank you NAILBOXY family!