FAQs
- I ordered my NAILBOXY. When it will be shipped?
All orders process within 1-5 business days. Once your order ships, you will receive a tracking email which includes an estimated delivery date,
Please refer to pre order time frames if ordering a preordered product.
You will receive your NAILBOXY approximately 1-7 business days from the time it ships (domestic). Please note that shipping delays can occur. Your patience is appreciated. Contact shipping carrier directly if you need to inquire about shipping delays.
- How do I change my address, payment and/or subscription date?
You can manage subscription in your Customer portal. Click on the profile icon at the top of our website - do not login and go to pink "manage subscriptions" link . You can view all your subscription information and make any changes you need.
- Can I cancel my subscription?
Yes, you can cancel your subscription at any time by contacting customer service or managing your subscription in your customer portal. Please note that all subscriptions are non-refundable. Cancelling the subscription period does not refund your order- only cancels your automatic renewal for the subscription for future orders.
- Can I customize products in my NAILBOXY?
Unfortunately, we cannot offer customized features at his time.
- Can I change my address?
As the purchaser, it is your responsibility to make sure the address chosen at the time of checkout is the correct address. If the wrong address is added to your order- please contact us before your order ships out so we can get it adjusted.
You can update the address for future orders by visiting your Customer Portal.
Packages returned or lost due to incorrect address change will NOT be refunded, a new label will need to be purchased if you wish to have your item shipped to the new address.
- Why was I billed taxes for my NAILBOXY?
According to California law and Nevada law, we are required to charge sales tax for purchases made by California and Nevada residents.
- Do you offer refunds?
Once your order HAS BEEN SHIPPED we are not able to offer a refund, return, or exchange. ALL SALES ARE FINAL!
- Do you ship internationally?
Yes, we ship internationally. These are our current international shipping regions: Canada, United Kingdom and Australia. You can see the estimated shipping cost at the checkout before you pay for your order.
- What if I do not like the products in my Mystery Box?
- My package says delivered, but I have not received it?
We offer third party package insurance with Route Protection. If you purchased Route insurance with your order, file a claim at: https://claims.route.com/ and they can assist you with a refund or a reship for your order.
If you chose not to purchase insurance for your order, Please contact the shipping courier directly regarding your order, USPS, FEDEX or UPS will be able to assist you with tracking your order or filing a claim.
USPS: 1 (800) 275-8777 https://www.usps.com/help/contact-us.htm
UPS: 1 (800) 742-5877 https://www.ups.com/us/en/help-center/contact.page
Nailboxy is not responsible for lost or stolen packages, if your products are damaged upon arrival: please contact us with photos of the damages, spills or leaks at nailboxy@gmail.com so we can assist you further with a replacement.
- How do I use the products in my nailboxy?
For all featured companies- please visit their website or social media for product details, description and tutorials. Nailboxy also provides nail art tutorials and descriptions on our social media sites: follow us on facebook and instagram for more! Please refer to the company website for more info on their products.
**For any additional questions or concerns please email customer service:
nailboxy@gmail.com
Thank you NAILBOXY family!